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Instagram video selfie verification is not working and how to fix

Published on 01.09.2024 by Tracey Chizoba Fletcher

Instagram selfie verification is needed at some point. When you are acting fast, posting too much, commenting and sharing a lot - then you are targeted by the IG administration. Instagram has billions of users worldwide. Meta owned social networks are a target from bot and fake account owners, that’s why the company is trying to prevent fake stuff. Even though the IG user may have thousands of followers, the company still may need video selfie verification is one of the measures that company takes at some point. If you have issues with the video selfie instagram verification you are in the right place.

 

Instagram video selfie verification process

If your Instagram account is limited, then you definitely need a verification. It’s a simple process but not that easy. Let’s take everything into account:

Request for Selfie Video

Instagram may occasionally ask users to record a short video selfie to verify their identity. In this process, the user is instructed to look directly into the camera and then slowly turn their head in several directions. This helps Instagram ensure the activity is human-generated and not automated. This verification usually happens when there's unusual activity detected on the account or during new account setups to preemptively curb fake accounts.

Facial Geometry Analysis of selfie

The selfie videos collected by Instagram are used to perform a facial geometry analysis. This process does not involve facial recognition, which means Instagram does not attempt to match the face to an identity. Instead, the analysis focuses on confirming that the movement and dimensions of the face are consistent with a live human, checking for depth and how the face responds to various angles, ensuring that the behavior is not artificially generated.

Privacy and Security of selfie verification

Instagram emphasizes the privacy and security of users during the selfie verification process. The videos submitted for verification are not used for any other purposes beyond confirming the user’s identity and ensuring compliance with their community guidelines. These videos are stored securely, are not visible to other users, and are deleted after 30 days. Instagram also assures that these videos are not shared with third parties, maintaining user privacy.

How the verification happens 

After completing the selfie verification process, the user's account is either cleared to continue normal operations or subjected to further scrutiny. If the verification is successful, any temporary restrictions are lifted, and the user can resume normal activity. Failure to pass the selfie verification, or refusal to complete it, can lead to temporary restrictions or permanent suspension of the account, as Instagram seeks to protect its platform from misuse and maintain a safe space for genuine interaction.

 

Instagram selfie verification error 

  • Camera Permissions: Ensure that Instagram has permission to access your camera. If the app doesn't have the necessary permissions, it won't be able to record the video required for the verification;
  • Internet Connection: A stable internet connection is crucial when submitting the video. Poor or unstable connectivity can disrupt the upload process, leading to errors. Try switching between Wi-Fi and mobile data or moving to a location with better signal strength;
  • App Bugs or Glitches: Occasionally, bugs within the Instagram app can cause functionality issues, including during the verification process. Make sure your Instagram app is updated to the latest version, as updates often include bug fixes;
  • Device Issues: Some device-specific issues might prevent the app from using the camera properly. Restarting your smartphone or tablet can often resolve these glitches;
  • Unsupported Actions: If you're trying to use third-party apps or modifications to complete the verification process, Instagram may block these attempts, resulting in an error. Always use the official Instagram app for processes like verification;
  • Temporary Service Outages: Sometimes, the issue might be on Instagram's end. If their servers are down or experiencing high traffic, it might affect the verification process. You can check social media or outage reporting websites to see if others are experiencing similar issues;

Instagram selfie verification error quick fix

  • Update the Instagram App: Regularly update your Instagram app to the latest version available in the App Store or Google Play Store. This ensures that any bugs that might cause the verification process to fail are fixed.
  • Check Camera Permissions: Make sure Instagram has the necessary permissions to access your device's camera. You can check this in the settings menu of your device under "Apps" or "Applications," find Instagram, and ensure that the camera permission is enabled
  • Ensure a Strong Internet Connection: A stable and strong internet connection is crucial. If you're on mobile data and experiencing issues, try switching to a Wi-Fi network, or vice versa, to see if it resolves the problem.
  • Restart Your Device: Sometimes, simply restarting your device can fix minor glitches that might be causing the app to malfunction, including during the selfie verification process.
  • Clear App Cache: Clearing the cache for the Instagram app can solve problems related to outdated or corrupted files. You can do this from your device’s settings under "Apps" or "Application Manager," find Instagram, and tap on "Clear Cache."

Frequently Asked Questions

Why Instagram video selfie verification not working

To avoid issues with Instagram's video selfie verification not working, ensure your app is updated, check camera permissions, maintain a strong internet connection, and clear the app cache. If problems persist, try restarting your device or avoiding peak usage times.

Instagram is asking for selfie verification, what to do?

Instagram's selfie verification is a security measure to confirm that users are real people, not bots. It typically involves submitting a video selfie by following on-screen instructions. Instagram requests this to prevent fake accounts and enhance platform security, especially when suspicious activity is detected.